INDEPENDENT AI AUDIT & INSPECTION

Independent testing for customer-facing AI.

Independent testing for customer-facing AI.

Beacon AI tests chatbots, automations, lead-capture systems and customer workflows for inaccurate responses, broken logic, failed handoffs and real-world edge cases. We document what happened, why it matters and what should be addressed.

Get a Free AI Check

Real-World Testing · Documented Evidence · Actionable Findings

Desaturated concrete structural architecture

ILLUSTRATIVE EXAMPLE

System Review

Customer-Facing AI

Policy inconsistency detected — HIGH
Escalation path failed — MEDIUM
Lead-routing mismatch — MEDIUM
Standard request handled correctly — PASSED

Review status

3 issues identified · 1 scenario passed

What We Audit

Independent testing of the systems your customers actually interact with.

Independent testing of the systems your customers actually interact with.

AI Chatbots

Test response accuracy, consistency, policy adherence, escalation behaviour and real-world edge cases across customer conversations.

AI Automations

Test multi-step AI and automation flows for broken logic, failed handoffs, unreliable outputs and unexpected behaviour.

Lead Capture & Qualification Flows

Test intake, qualification, routing and handoff logic to identify errors that can create lost or mishandled opportunities.

Customer Support & Sales Workflows

Test customer-facing workflows from initial interaction through escalation, resolution, qualification or booking.

How It Works

A structured review. Evidence-based findings. Clear next steps.

01

Inspect

We test the system as a real user would, including ordinary requests, edge cases, conflicting inputs and relevant failure scenarios.

02

Document

Each meaningful issue is captured with the test input, observed output, supporting evidence and an assessment of its potential impact.

03

Recommend

Findings are organized and prioritized so the business can understand what needs attention and make informed improvements.

What You Get

Clear findings. Reproducible examples. Practical next steps.

Report contents

Executive Summary
Issue Log
Failure Evidence
Risk Assessment
Recommended Actions

Beacon AI
AUDIT & INSPECTION

AI SYSTEM
AUDIT REPORT

Customer-Facing AI Review
Prepared for: Example Company
SAMPLE

SAMPLE AUDIT OUTPUT

Executive Summary

High Risk
Policy response conflict
Evidence captured

Medium Risk
Escalation failure
Evidence captured

Passed
Expected behaviour confirmed

WHY INDEPENDENT TESTING

Testing should be separate from implementation.

Testing should be separate from implementation.

The team that builds an AI system is naturally focused on making it work. Beacon AI approaches the same system from the outside — testing how it behaves under real customer use and documenting what actually happens.

We are not there to justify an implementation. We are there to inspect it.

The team that builds an AI system is naturally focused on making it work. Beacon AI approaches the same system from the outside — testing how it behaves under real customer use and documenting what actually happens.

We are not there to justify an implementation. We are there to inspect it.

START WITH ONE TEST

See how your AI behaves under real-world use.

See how your AI behaves under real-world use.

Submit a customer-facing AI system, chatbot or workflow. We’ll review the information and determine whether it is suitable for a complimentary initial check. Where practical, we’ll test one focused scenario and show you what we find.

A FREE AI CHECK

No sales deck required. Give us the system and we’ll start with the test.
Usually replies within 1 business day.